Shipping & Delivery

Your order will be shipped via Pos Laju Malaysia and the duration is approximately 2-7 working days depending on area.

Currently, we provide shipping to Malaysia, Singapore, Brunei, Indonesia & Australia. But it is possible to accept other countries shipping too. Welcome to email us at contact@paperose.com.my for the special arrangements.

Shipping Policy:
Your order will be shipped via PosLaju Malaysia and the duration is approximately:~ 2-3 business days for West Malaysia~ 2-5 business days for East Malaysia (Sabah & Sarawak)~ 3-7 business days for Singapore / Brunei / Indonesia & Australia

We’ll email you the tracking number for your reference.

Important points to note:
Delivery time is for your estimated purpose only and service is provided by third parties. We’re not responsible for delivery time or service after your order is shipped out. Keep in mind that delivery might take a bit longer time during peak period.

However, please rest assured we’re on your side and will help in any way we can.

We’re not responsible for orders or items that are lost or items damaged in transit. To ensure the product quality, your package will be carefully wrapped with bubble wrap or poly bag before we send out.   

No refunds will be made for wrong delivery to a wrong address due to incorrect address information provided.

To avoid this, please double check the address is correct when receiving our email order confirmation. Inform us as soon as possible if you find address error.

If your order has been posted, we’ll do our best to redirect it to the correct address. Unfortunately, we cannot guarantee that this is possible. We may contact you to cover any additional re-shipping cost.

Shipping Rate:
Here’s the flat rate per item shipping charges :
Flat rate per item of RM35 is charged for Peninsular Malaysia
Flat rate per item of RM70 is charged for East Malaysia
Flat rate per item of RM150 is charged for Singapore/ Brunei
Flat rate per item of RM250 is charged for Indonesia/ Australia

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