Shipping & Delivery
You will be able to “Track your order” via our website, or simply click ‘View your order’ in the email once the tracking information is updated by the courier provider. Alternatively, you may wish to track your order via this tracking system directly (click here) – We ship via DHL.
*If you are unable to track your order here, please email your tracking number to us at contact@paperose.com.my. We’ll try our best to assist you within 1 working days. Thank you for your kind understanding.
SHIPPING WITHIN MALAYSIA (DOMESTIC FULFILLMENT)
• Shipping Rate:
Flat rate per item of RM25 is charged for Peninsular Malaysia
Flat rate per item of RM45 is charged for Labuan, Sabah & Sarawak
• Estimated delivery time within Malaysia is 3 – 7 working days.
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.
• We do not accept any order cancellations upon dispatch of your order.
SHIPPING TO SINGAPORE / BRUNEI / AUSTRALIA / NEW ZEALAND / HONG KONG / TAIWAN / UNITED STATE / CANADA / UNITED KINGDOM (INTERNATIONAL FULFILLMENT)
• Shipping Rate:
Flat rate per item of RM95 is charged for Singapore
Flat rate per item of RM250 is charged for Brunei
Flat rate per item of RM300 is charged for Hong Kong
Flat rate per item of RM300 is charged for Taiwan
Flat rate per item of RM350 is charged for Australia
Flat rate per item of RM450 is charged for New Zealand
Flat rate per item of RM550 is charged for United State / Canada
Flat rate per item of RM550 is charged for United Kingdom
• Estimated delivery time to Singapore / Brunei / Hong Kong / Taiwan / Australia / New Zealand / U.S. / Canada / U.K. is 5 – 10 working days.
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.
• We do not accept any order cancellations upon dispatch of your order.
Important points to note:
Delivery time is for your estimated purpose only and service is provided by third parties. We’re not responsible for delivery time or service after your order is shipped out. Keep in mind that delivery might take a bit longer time during peak period.
However, please rest assured we’re on your side and will help in any way we can.
We’re not responsible for orders or items that are lost or items damaged in transit. To ensure the product quality, your package will be carefully wrapped with bubble wrap or poly bag before we send out.
No refunds will be made for wrong delivery to a wrong address due to incorrect address information provided.
To avoid this, please double check the address is correct when receiving our email order confirmation. Inform us as soon as possible if you find address error.
If your order has been posted, we’ll do our best to redirect it to the correct address. Unfortunately, we cannot guarantee that this is possible. We may contact you to cover any additional re-shipping cost.