Returns & Cancellations
We’re sorry. We do not accept returns, exchanges (include switch design) or refunds on any wedding invitations or other products once you placed order. We sincerely hope you understand that all of our designs are personalised and created as per order basis which could not be resold anymore.
Can I switch designs during proofing?
Yes, you can. Any design switches will be subject to a RM150 design fee due to the amount of time and work involved. Keep in mind that the design switch will be treated as one round of proofs.
Important points to note:
We cannot accept returns or process refunds for items that are lost, items damaged in transit or any other situations beyond our controls.
We cannot accept returns or process refunds due to errors on approved proof (e.g. wordings) as only approved final proof will be processed printing and we are not responsible for these errors.
We cannot accept returns or process refunds due to the colour variation issue. It’s important to understand that colour of your printed invitations may not 100% match the colour display on your monitor screen as colour will vary from screen to screen. Please allow a 10%-20% colour differences from what you see on your screen.
There shall be no refund of your payment should you decide to cancel your order.