We’re sorry. We do not accept returns, exchanges or refunds on any wedding invitations.
We sincerely hope you understand that all of our designs are personalised and created as per order basis which could not be resold anymore.
Important points to note:
We cannot accept returns or process refunds for items that are lost, items damaged in transit or any other situations beyond our controls.
We cannot accept returns or process refunds due to errors on approved proof (e.g. wordings) as only approved final proof will be processed printing and we are not responsible for these errors.
We cannot accept returns or process refunds due to the colour variation issue. It’s important to understand that colour of your printed invitations may not 100% match the colour display on your monitor screen as colour will vary from screen to screen. Please allow a 10%-20% colour differences from what you see on your screen.
You’re able to cancel an order before any works have been done or any proofs have been sent. Please email to inform us and we’ll be happy to assist you and process a full refund.
On the other hand, if you cancel your order after your proofs have been done/sent, you’ll be charged 50% of the invoice amount which means the down payment paid is not going to return or refund.
Keep in mind that if your order is being processed for printing and production, it cannot be cancelled by you or our team and we cannot process refund too.